# Help for your practice

Tell us what you need to get done and where you need help. Give the service and a reference number if you have them. Leave client details and private documents out of your first email.

## Product and onboarding help
Email **support@rutledge.ai** with product questions or access problems. You can also ask for onboarding help. Tell us the steps you took and what happened. If we need sensitive details to look into it, we can set up the right channel.

## Try the platform
[Try the platform](/try) or [talk with us](/contact) about your practice. Financial, tax, insurance and legal professionals can reach us. No advisor-directory check is needed.

## Security concerns
Send security questions or vulnerability reports to **security@rutledge.ai**. Say what it is in a few words. Give safe steps to reproduce it. Do not send passwords, payment details or client documents.

## Service expectations
Your agreement states your support coverage and escalation contacts. It also states our response commitments. Trying the product does not by itself set up a service-level agreement.